Terms and Conditions
Last Updated: 19/02/26
These Terms and Conditions govern the use of this website and the purchase of products from MasalaSuperMarket. By accessing this website or placing an order, you agree to be bound by these Terms.
1. Company Information
This website is operated by:
MasalaSuperMarket
Registered in the Republic of Slovenia
Registered Address: [Insert Full Address]
Company Registration Number: [Insert Number]
VAT ID: [Insert VAT Number]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
2. Scope of Application
These Terms apply to all purchases made through our WooCommerce online store and in relation to the use of this website.
By placing an order, you confirm that you are at least 18 years old or legally capable of entering into binding contracts under Slovenian law.
3. Products
MasalaSuperMarket sells grocery and specialty food products, primarily imported from:
- India
- Pakistan
- Sri Lanka
- Bangladesh
We aim to ensure that all product descriptions, images, and pricing are accurate. However:
- Product packaging may differ from images shown.
- Availability may change without notice.
- Minor labeling differences may occur due to import batches.
4. Prices and Payment
- All prices are listed in EUR (€).
- Prices include VAT unless otherwise stated.
- Delivery costs are shown during checkout.
We reserve the right to change prices at any time prior to order confirmation.
Accepted payment methods are displayed at checkout and may include:
- Credit/Debit Cards
- Bank Transfer
- Cash on Delivery (if available)
- Other WooCommerce-supported payment gateways
Orders are considered confirmed only after successful payment authorization.
5. Order Confirmation and Contract Formation
After placing an order, you will receive an automated confirmation email. This email does not constitute acceptance of the order.
The sales contract is concluded only when the goods are dispatched.
We reserve the right to refuse or cancel an order in cases of:
- Pricing errors
- Stock unavailability
- Suspicious or fraudulent activity
If payment has already been made, the amount will be refunded.
6. Delivery
We deliver within Slovenia and other EU countries (if applicable).
Estimated delivery times are indicated during checkout and are provided for guidance only.
We are not responsible for delays caused by:
- Courier services
- Customs procedures
- Force majeure events
- Incorrect delivery information provided by the customer
Risk of loss or damage passes to the customer upon delivery.
7. Right of Withdrawal (EU Consumers)
In accordance with EU Consumer Protection laws, customers have the right to withdraw from their purchase within 14 days without giving any reason.
However, the right of withdrawal does not apply to:
- Perishable goods
- Opened food products
- Sealed goods unsealed after delivery for hygiene reasons
- Products with a short shelf life
To exercise your right of withdrawal, you must notify us in writing within the 14-day period.
Returned products must be unused, unopened, and in their original packaging.
8. Product Information and Allergens
Many products sold by MasalaSuperMarket may contain allergens such as:
- Nuts
- Gluten
- Dairy
- Soy
- Sesame
- Other allergens
Customers are responsible for checking product labels before consumption.
MasalaSuperMarket shall not be held liable for allergic reactions or misuse of products.
9. Limitation of Liability
To the extent permitted by law, MasalaSuperMarket shall not be liable for:
- Indirect or consequential damages
- Loss of profits
- Improper storage or use of products after delivery
Our total liability shall not exceed the purchase price of the product concerned.
10. Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of MasalaSuperMarket and may not be copied, reproduced, or distributed without prior written consent.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Republic of Slovenia.
Any disputes arising from or related to these Terms shall be subject to the jurisdiction of the competent courts in Slovenia.
Consumers may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
12. Amendments
MasalaSuperMarket reserves the right to update or modify these Terms at any time. Updated versions will be published on this page.