Last Updated: 19/02/2026
These Terms and Conditions govern your use of this website and the purchase of products from Masala Supermarket. By accessing this website or placing an order, you agree to be bound by these Terms.
1. Company Information
This website is operated by:
Masala Supermarket
Registered in the Republic of Slovenia
Registered Address: KrakovskiNasip 14, Ljubljana 1000
Email: info@masalasupermarket.com
Phone: +38664116640
2. Scope of Application
These Terms apply to all purchases made through our online store and to the use of this website.
By placing an order, you confirm that you are at least 18 years old or legally capable of entering into binding contracts under applicable law.
3. Products
Masala Supermarket sells grocery and specialty food products, including items imported from countries such as India, Pakistan, Sri Lanka, and Bangladesh.
We strive to ensure that all product descriptions, images, and prices are accurate. However:
- Product packaging may differ from images shown
- Availability may change without prior notice
- Minor labeling differences may occur due to import batches
4. Prices and Payment
- All prices are listed in EUR (€)
- Prices include VAT unless stated otherwise
- Delivery charges are displayed during checkout
We reserve the right to change prices at any time before order confirmation.
Accepted payment methods may include:
- Credit/Debit Cards
- Bank Transfer
- Cash on Delivery (if available)
- Other supported payment gateways
Orders are confirmed only after successful payment authorization.
5. Order Confirmation and Contract Formation
After placing an order, you will receive an automated confirmation email. This email does not constitute acceptance of your order.
A binding contract is formed only when the goods are dispatched.
We reserve the right to refuse or cancel any order due to:
- Pricing or system errors
- Stock unavailability
- Suspected fraudulent activity
If payment has already been made, a full refund will be issued.
6. Delivery
We deliver within Slovenia and may offer delivery to other EU countries.
Estimated delivery times are provided for guidance only and are not guaranteed.
We are not responsible for delays caused by:
- Courier or shipping partners
- Customs procedures
- Force majeure events
- Incorrect delivery information provided by the customer
Risk of loss or damage passes to the customer upon delivery.
7. Right of Withdrawal (EU Consumers)
In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days without providing a reason.
However, this right does not apply to:
- Perishable goods
- Opened food products
- Sealed goods that have been unsealed after delivery for hygiene reasons
- Products with a short shelf life
To exercise your right of withdrawal, you must notify us within 14 days of receiving your order.
Returned products must be unused, unopened, and in their original packaging.
8. Product Information and Allergens
Some products may contain allergens such as:
- Nuts
- Gluten
- Dairy
- Soy
- Sesame
- Other allergens
Customers are responsible for reviewing product labels before consumption.
Masala Supermarket is not liable for allergic reactions or improper use of products.
9. Limitation of Liability
To the maximum extent permitted by law, Masala Supermarket shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business
- Improper storage or use of products after delivery
Our total liability shall not exceed the purchase price of the product.
10. Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of Masala Supermarket and may not be used, copied, or reproduced without prior written permission.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Slovenia.
Any disputes shall be subject to the jurisdiction of the courts of Slovenia.
Consumers may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
12. Amendments
Masala Supermarket reserves the right to update or modify these Terms at any time. Updates will be published on this page.