Help & Support

Welcome to MasalaSuperMarket Help & Support.
We’re here to assist you with orders, products, and general inquiries.

If you cannot find the answer below, please contact us directly — we are happy to help.

📦 Order Support

How do I place an order?

1. Browse products on our website.
2. Add items to your cart.
3. Proceed to checkout.
4. Complete payment using the available methods.
5. You will receive an order confirmation email.

If you do not receive confirmation, please check your spam folder or contact us.

Can I modify or cancel my order?

Orders can only be modified or cancelled before they are shipped.

Please contact us as soon as possible with your order number.
Once the order has been dispatched, changes are no longer possible.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information (if available).

If you have not received tracking details, please contact us.

🚚 Shipping Support

• Orders are processed within 1–2 business days.
• Delivery times depend on your location.
• Shipping fees are calculated at checkout.

For detailed information, please refer to our Shipping Policy page.

💳 Payment Issues

If your payment fails:

• Ensure your card details are correct.
• Check with your bank regarding transaction limits.
• Try an alternative payment method if available.

If payment was deducted but you did not receive confirmation, please contact us with proof of transaction.

🛍️ Product Information

We specialize in grocery and specialty products from:

• India
• Pakistan
• Sri Lanka
• Bangladesh

If you need more information about a product (ingredients, allergens, shelf life), please contact us before purchase.

⚠️ Damaged or Incorrect Items

If you receive:

• A damaged product
• A wrong item
• Missing items

Please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the product and packaging

We will review the issue and provide an appropriate solution.

🔄 Returns & Refunds

For information about returns and refunds, please visit our Return & Refund Policy page.

📞 Contact Us

If you need assistance, please contact:

MasalaSuperMarket
Email: info@masalasupermarket.com
Phone: +(386)64116640
Business Hours: 9:00 am to 6:00 pm

We aim to respond to all inquiries within 24–48 business hours.