Orders & Payments
Q: What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and other secure payment methods available at checkout.
Q: When is my order confirmed?
Your order is confirmed once payment is successfully processed and you receive a confirmation email.
Shipping & Delivery
Q: Where do you deliver?
We currently deliver within Slovenia and may offer delivery to other EU countries.
Q: How long does delivery take?
Delivery times are shown at checkout and may vary depending on your location.
Q: What if my order is delayed?
Delays may occur due to courier services or unforeseen circumstances. If your order is significantly delayed, please contact us.
Products
Q: Are your products authentic?
Yes, we source authentic grocery and specialty food products, including imports from India, Pakistan, Sri Lanka, and Bangladesh.
Q: Why does the packaging look different from the images?
Product packaging may vary depending on the supplier or batch, but the product quality remains the same.
Q: Do your products contain allergens?
Some products may contain allergens such as nuts, gluten, dairy, soy, or sesame. Please check product labels before consumption.
Returns & Refunds
Q: Can I return a product?
You may return eligible items within 14 days in accordance with EU consumer laws. Certain items like perishable or opened food products cannot be returned.
Q: When will I receive my refund?
Refunds are processed after the returned items are received and inspected, typically within 7–14 business days.
Account & Support
Q: Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and save your details.
Q: How can I contact you?
You can contact us via email at info@masalasupermarket.com.
Other Questions
Q: What should I do if I receive a damaged product?
Please contact us within 24–48 hours of delivery with photos, and we will assist you.